dc.contributor.author | Zanaboni, Paolo | |
dc.contributor.author | Bergmo, Trine Strand | |
dc.contributor.author | Kristiansen, Eli | |
dc.date.accessioned | 2024-08-29T09:36:41Z | |
dc.date.available | 2024-08-29T09:36:41Z | |
dc.date.issued | 2024-01-25 | |
dc.description.abstract | Objectives To explore patients’ experiences with
receiving sick leave certificates via remote consultations
during the COVID-19 pandemic and investigate whether
there were differences among the types of remote
consultation (telephone, video or text).<p>
<p>Design A nationwide online patient survey consisting of
quantitative data supplemented by qualitative opinions
conducted in Norway.
Setting Primary care.
<p>Participants Patients who received a sick leave
certificate via remote consultation in the period from 16
November to 15 December 2020.
<p>Results Of the 5429 respondents, 3233 (59.6%) received
a sick leave certificate via telephone consultation, 657
(12.1%) via video consultation and 1539 (28.3%) via text-based e-consultation. Most respondents (76.8%) were
satisfied. Only 10% of the respondents thought that the
doctor would have obtained more information through
an office appointment. The majority of the respondents
(59.6%) found that they had as much time to explain the
problem as at an office appointment. Some patients also
thought that it was easier to formulate the problem via a
remote consultation (18.2%) and agree with the doctor on
the sick leave (10.3%).
The users of text-based e-consultations were the most
satisfied (79.3%, p<0.001) compared with those using
telephone or video consultations. Among users of text-based e-consultations, there was a higher proportion of
patients who thought that they had more time to explain
the problem compared with an office appointment
(p<0.001), it was easier to explain the problem (p<0.001)
and agree with the doctor (p<0.001). Most respondents
would use the same type of remote consultation if they
were to contact the general practitioner (GP) for the same
problem, with the highest proportion among the users of
video consultations (62.1%, p<0.001).
<p>Conclusions Patients were satisfied with
communicating and receiving sick leave certificates
via remote consultations. Future studies should
investigate patients’ and GPs’ use and experiences in a
postpandemic setting. | en_US |
dc.identifier.citation | Zanaboni, Bergmo, Kristiansen. Patients' experiences with receiving sick leave certificates via remote consultations in Norway during the COVID-19 pandemic: a nationwide online survey. BMJ Open. 2024;14(1) | en_US |
dc.identifier.cristinID | FRIDAID 2234850 | |
dc.identifier.doi | 10.1136/bmjopen-2023-075352 | |
dc.identifier.issn | 2044-6055 | |
dc.identifier.uri | https://hdl.handle.net/10037/34459 | |
dc.language.iso | eng | en_US |
dc.publisher | BMJ | en_US |
dc.relation.journal | BMJ Open | |
dc.rights.accessRights | openAccess | en_US |
dc.rights.holder | Copyright 2024 The Author(s) | en_US |
dc.rights.uri | https://creativecommons.org/licenses/by-nc/4.0 | en_US |
dc.rights | Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) | en_US |
dc.title | Patients' experiences with receiving sick leave certificates via remote consultations in Norway during the COVID-19 pandemic: a nationwide online survey | en_US |
dc.type.version | publishedVersion | en_US |
dc.type | Journal article | en_US |
dc.type | Tidsskriftartikkel | en_US |
dc.type | Peer reviewed | en_US |