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dc.contributor.authorEngelseth, Per
dc.contributor.authorWhite, B. E.
dc.contributor.authorMundal, Ingunn Pernille
dc.contributor.authorEines, Trude Fløystad
dc.contributor.authorKritchanchai, Duangpun
dc.date.accessioned2020-12-23T09:32:29Z
dc.date.available2020-12-23T09:32:29Z
dc.date.issued2020-12-16
dc.description.abstractHealthcare is a service commonly associated with lacking performance in relation to output and the economy of production. Contingency theory and complex systems thinking are approaches here combined to study the logistics of healthcare service fows. Contingency theory directs attention to networked interdependencies while complex systems thinking concerns process emergence and fexible resource use in supporting logistics. This hybrid form of analysis gives conceptual direction to information technology development and use to support the logistics of healthcare services. Three small examples of healthcare service as logistics processes in their as-is state are provided and analysed based on the developed analytical framework. These illustrate in detail what exemplifes complexity in this industry. Given the inherently complex nature of many types of healthcare services, this discussion concerns how to conceptually model information systems in healthcare services as a complex system. This chosen complexity-sensitive approach of service logistics constitutes a basis for information technology enabled healthcare service development sensitive to this type of service provision directing focus to the emergent features of healthcare service needs. It is also a basis for further investigation into this topic of information technology use to support the inherent logistical complexity of healthcare services.en_US
dc.identifier.citationEngelseth, White, Mundal, Eines, Kritchanchai. Systems modelling to support the complex nature of healthcare services. Health and Technology. 2020en_US
dc.identifier.cristinIDFRIDAID 1861474
dc.identifier.doi10.1007/s12553-020-00504-8
dc.identifier.issn2190-7188
dc.identifier.issn2190-7196
dc.identifier.urihttps://hdl.handle.net/10037/20123
dc.language.isoengen_US
dc.publisherSpringeren_US
dc.relation.journalHealth and Technology
dc.relation.urihttps://doi.org/10.1007/s12553-020-00504-8
dc.rights.accessRightsopenAccessen_US
dc.rights.holderCopyright 2020 The Author(s)en_US
dc.subjectVDP::Social science: 200::Economics: 210en_US
dc.subjectVDP::Samfunnsvitenskap: 200::Økonomi: 210en_US
dc.titleSystems modelling to support the complex nature of healthcare servicesen_US
dc.type.versionpublishedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US
dc.typePeer revieweden_US


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