ICT-mediated social work practice and innovation: professionals’ experiences in the Norwegian Labour And Welfare Administration
Permanent lenke
https://hdl.handle.net/10037/26894Dato
2020Type
Journal articleTidsskriftartikkel
Peer reviewed
Sammendrag
The widespread adoption of ICT today has a significant impact on the
social work profession. In the Norwegian Labour and Welfare
Administration (NAV), a new specialization, ICT-mediated or digital social
work, is taking shape. It requires new knowledge, including guidelines
for theories, methods and ethics to support skilful ICT use for professional goals. This article combines Rogers’ diffusion of innovations theory with perspectives from social work and technology to advance the
understanding of ICT-mediated practice amongst frontline social workers in NAV. Through a qualitative research approach, this study reveals
the distinct characteristics of current digital social work in NAV and
discusses activities that help further realize ICT’s potential for social
work innovation.
Forlag
Taylor & FrancisSitering
Zhu Z, Andersen STA. ICT-mediated social work practice and innovation: professionals’ experiences in the Norwegian Labour And Welfare Administration. Nordic Social Work Research. 2020:1-15Metadata
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