Co-designing tourism experience systems: A living lab experiment in reflexivity
Permanent lenke
https://hdl.handle.net/10037/35149Dato
2024-01-25Type
Journal articleTidsskriftartikkel
Peer reviewed
Sammendrag
Stakeholders must purposely reflect on the suitability of process models for designing tourism experience systems. Specific characteristics of these models relate to developing tourism experience systems as integral parts of
wider socio-technical systems. Choices made in crafting such models need to address three reflexivity mechanisms: problem, stakeholder and method definition. We systematically evaluate application of these mechanisms
in a living lab experiment, by developing evaluation episodes using the framework for evaluation in design
science research. We outline (i) the development of these evaluation episodes and (ii) how executing them
influenced the process and outcomes of co-crafting the process model. We highlight both the benefits of and an
approach to incorporate reflexivity in developing process models for designing tourism experience systems.
Forlag
ElsevierSitering
Smit, Melissen, Font aulet. Co-designing tourism experience systems: A living lab experiment in reflexivity. Journal of Destination Marketing & Management. 2024;31Metadata
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Copyright 2024 The Author(s)