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dc.contributor.authorMathiassen, Børge Idar
dc.contributor.authorArnesen, Yngvild
dc.date.accessioned2024-08-05T20:00:49Z
dc.date.available2024-08-05T20:00:49Z
dc.date.issued2024-04-15
dc.description.abstract<p><i>Background - </i>This study aimed to examine the association between user satisfaction and clinical outcomes with child and adolescent mental health services (CAMHS) from the perspective of young people and their parents. The evidence bases for CAMHS user satisfaction measures are limited, with few studies investigating the link between user satisfaction and clinical outcomes. In particular, the perspectives of young people are missing. <p><i>Methods - </i>The parent and youth versions of the Experience of Service Questionnaire (ESQ), which evaluates the factors of general satisfaction (GS), satisfaction with care (SWC) and satisfaction with environment (SWE), were used to measure user satisfaction. The outcome measures were scores on the Strengths and Difficulties Questionnaire (SDQ), Children’s Global Assessment Scale (CGAS), and Health of the Nation Outcome Scales for Children and Adolescents (HoNOSCA). Hierarchical regression analysis was conducted on data collected from 233 young people and 495 parents who utilized CAMHS services. <p><i>Results - </i>GS and SWC predicted outcomes for both young people (ΔR<sup>2</sup> = 0.08, p <.05) and parents (ΔR<sup>2</sup> = 0.01, p <.05), indicating that user satisfaction had a significant impact on clinical outcomes for CAMHS users. In addition, GS and SWC significantly predicted young people-reported outcomes in the interaction model (ΔR<sup>2</sup> = 0.10, p <.05), while no significant association was found with parent-reported outcomes (ΔR<sup>2</sup> = 0.02, p =.09). <p><i>Conclusion - </i>User satisfaction, particularly for young people, has a significant impact on clinical outcomes. The causal relationship between user satisfaction and mental health outcomes requires further study.en_US
dc.identifier.citationMathiassen, Arnesen. User satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomes. BMC Psychiatry. 2024;24(1)en_US
dc.identifier.cristinIDFRIDAID 2266151
dc.identifier.doi10.1186/s12888-024-05715-1
dc.identifier.issn1471-244X
dc.identifier.urihttps://hdl.handle.net/10037/34188
dc.language.isoengen_US
dc.publisherBMCen_US
dc.relation.ispartofArnesen, Y. (2024). User Satisfaction in Child and Adolescent Mental Health Services: Validating the Norwegian version of the Experience of Service Questionnaire and investigating predictors and associations. A conceptual model of user satisfaction in Child and Adolescent Mental Health Services. (Doctoral thesis). <a href=https://hdl.handle.net/10037/34189>https://hdl.handle.net/10037/34189</a>
dc.relation.journalBMC Psychiatry
dc.rights.accessRightsopenAccessen_US
dc.rights.holderCopyright 2024 The Author(s)en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0en_US
dc.rightsAttribution 4.0 International (CC BY 4.0)en_US
dc.titleUser satisfaction with child and adolescent mental health services: the association between user satisfaction and clinical outcomesen_US
dc.type.versionpublishedVersionen_US
dc.typeJournal articleen_US
dc.typeTidsskriftartikkelen_US


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Attribution 4.0 International (CC BY 4.0)
Except where otherwise noted, this item's license is described as Attribution 4.0 International (CC BY 4.0)